Warranty
on DICE products: It is the intention of DICE Electronics,
LLC. to sell only quality products. We offer a 1-year warranty against
defects in workmanship or materials, not extending to normal tear
and wear. You must provide us with a copy of your invoice as a proof
of purchase. DICE Electronics, LLC. will only replace or repair
warranty items, no refunds will be given. DICE Electronics, LLC.
or the product manufacturer will inspect or test all products prior
to a warranty claim adjustment. This process may take up to 6 weeks.
You must obtain an RMA number from either Customer Service or Technical
Support prior to any return. All products we offer are warranted
to be free from defects prior to installation. Any modification
or improper use voids this warranty. This warranty does not cover
installation. DICE Electronics, LLC. shall be the final arbitrator
in interpreting the extent and remedy of warranty.
Our Liability: DICE Electronics,
LLC., its partners or affiliates shall not be liable for any consequential,
incidental and contingent damages arising from, but not limited
to, the sale, transportation, installation, use or repair of its
products. Customer shall be responsible in selecting a reputable
installer with current liability insurance to cover any damage that
may arise through installation of DICE Electronics, LLC. audio products
and/or your vehicle. DICE Electronics, LLC.’s listing and
any recommendation of facilities shall not constitute as a ground
for any liability. Notwithstanding any other provision of this agreement,
DICE Electronics, LLC.’s maximum combined liability shall
be limited to the payments made by the facilitator under this agreement
for the specific product that caused the alleged damages.
Backorders: Backorders will be
shipped when they become available. Some items may require prepayment.
Special & International Orders: Special
orders must be paid in full, in advance and are non-refundable.
All payments are made in USD. Foreign currency equivalent is determined
by your creditor or bank, and may include surcharges. Shipping charges
and any special handling charges will be added to the total. All
duties and taxes applicable on the purchase are the responsibility
of the customer. You shall keep a proof of your payment of duties
and taxes and provide us with a copy when requested. You hereby
grant the right to DICE Electronics, LLC. to charge any unpaid duties
and taxes presented to us by the shipper, including a $25 processing
fee on your behalf.
Legal Notice: All equipment sold
under the presumption that the purchaser will use it in accordance
with applicable federal and any state laws in a manner that is safe
and shall discontinue its use as conditions warrant. Equipment shall
never be installed or used in a manner where it may interfere with
safety or safety equipment. Do not install cradle or mount in the
path of the airbag system! The DICE products can be broken when
excessive force isapplied, or disassembled, and components can become
loose from vibration or heat. Small components and packaging materials
may become choking hazard when handled by children!
Customer Service: available toll
free at 888.DICE.999: Monday thru Friday 9:00 am to 6:00 pm Pacific
Standard Time (PST).
Technical Support on DICE Electronics, LLC.
products: Call 888.DICE.999 - Monday thru Friday 9:00 am
to 5:00 pm Pacific Standard Time (PST). You must register your product
at http://register.diceelectronics.com prior to calling technical
support. DICE Electronics, LLC. highly recommends professional installation
by a qualified automotive electrician or technician. Please review
support documentation available at http://support.diceelectronics.com
prior to calling us. Phone support assumes basic installer knowledge,
and is limited to 5 minutes per call.
Dispute resolution: DICE Electronics,
LLC. agrees to provide all reasonable methods to resolve any disputes
or discrepancies, and you agree to contact us via our Customer Care
toll-free number within 48 hours of any dispute. You also acknowledge
and agree that you as the Authorized User or the Cardholder will
not initiate any chargeback or claim procedure with our Merchant
Bank or your creditor without obtaining a special confirmation number
from us to verify that you provided us with the opportunity to resolve
the claim or dispute, even if we were unable to provide a resolution.
Signature Required: For your protection,
carriers require signature upon delivery. DICE Electronics, LLC.
is not responsible for loss of merchandise if a signature waiver
is on file or if packages are left unattended on delivery.
Damaged Items: Inspect your parcel
carefully. If you receive an item damaged, notify the delivery company
immediately (for FedEx call 1-800-GO-FEDEX, for UPS call 1-800-PICK-UPS).
Do not discard any of the box, shipping label, packing material,
or broken items. The delivery company must pickup the damaged goods
and provide you with a claim number. You may provide us the claim
number so we can follow up on the claim status – this may
take up to several weeks. We are unable to send our replacement
items until the claim is approved, or a payment is made for the
2nd shipment. We will issue a refund to your account promptly upon
receiving reimbursement from the shipper.
Returns and exchanges on DICE Electronics,
LLC. products: To return an item you must notify us within
fifteen (15) days of receipt of your order to obtain a return merchandise
authorization number (RMA). DICE Electronics, LLC. cannot accept
packages without an RMA number. RMA must be clearly marked on the
outside of the box. The product must be received by us, in original
condition, with a full description of why the merchandise was returned,
with respect to the product(s) within ten (10) working days of the
notification. We will refund your merchandise purchase price, less
shipping, and a 15% restocking fee. We will not accept merchandise
returned COD or returned without an RMA number. All parts returned
must be in original condition and in resalable condition in the
original packaging. You must use a insured carrier service with
a tracking number. Please provide us with return information when
available. Refunds should appear typically within 2-3 billing cycles
on your credit card statement. Returning a product without an RMA
waives our responsibility of having to issue a refund, even if proof
of delivery is available, due to our inability to match your purchase
with the return; consequently leading to your loss of both the merchandise
and any refund.
Delinquent returns: Items returned
after 14 days may be subject to a 50% return fee. You must fax or
send us a copy of your invoice, prior to returning the item. All
refunds are then subject to inspection of the item. Special orders,
group buys, or closeout items are not returnable. Items purchased
over 30 days are not returnable. Regardless of circumstances, DICE
Electronics, LLC. feels this is adequate time to verify fitment.
Other 3rd party products or services:
DICE Electronics, LLC. sells valuable merchandise provided by a
3rd party for the benefit of its customers. Such items may be shipped
from a different warehousing location, and may arrive in a separate
package. Availability of such items may be limited; items may be
backordered from time to time. Please contact our customer service
if you fail to receive such items in a timely manner. For any shipping
damages, please follow the guidelines above.
Copyright © 2006 DICE Electronics, LLC
All rights reserved.
